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Frequently Asked Questions

  • Q. How long will it take to get a reply after we send you an inquiry?

    On working days, we will reply to you within 12 hours of receiving the inquiry.

  • Q. Are you a direct manufacturer or a trading company?

    We are a factory, we produce and sell by ourselves.

  • Q. What products can you provide?

    Yes, we have a variety of production molds for evaporators, condensers, and condenser units, and we have a strong technical team. We can also develop and produce products according to the drawings or samples provided by customers.

  • Q. Do you produce standard parts?

    Yes, except for customized products, we mostly produce standard parts.

  • Q. How does your company ensure product quality?

    We have corresponding inspections after each process. We have our own laboratory and a complete set of refrigeration equipment testing centers, which can test various performance indicators of refrigeration products. The two-device leak detection has imported vacuum box helium leak detection to ensure product quality. For the final finished product, we will do a full inspection according to customer requirements and international standards.

  • Q. What is the payment method?

    When quoting, we will confirm the transaction method with you, FOB, CIF, CNF, or other methods. For mass production, we usually pay a 30% advance payment first and then pay the balance before shipment. Most of our payment methods are T/T.

  • Q. How are the goods delivered to customers?

    Usually, we ship by sea, because we are very close to Ningbo Port, and it is very convenient to export by sea. Of course, if the customer's goods are urgent, we can also ship by air, Ningbo Airport and Shanghai International Airport are very close to us.

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